Privacy Policy

Updated 2023-04-20

TherapDerma Ltd – Privacy Statement

Who we are?

The TherapMedic webpage contains all the contents of the company TherapMedic (Venezuela and the United States of America) and of the company TherapDerma (Portugal) and therefore, from now on, only the Therapmedic webpage will be mentioned.

When reading TherapDerma or TherapMedic in any part of this Privacy Policy, it should be understood that the Webpage, despite being headquartered in Portugal and belonging to TherapDerma Lda in Portugal, represents all the interests and responsibilities of TherapDerma in Portugal and of TherapMedic in Portugal. Venezuela and the United States of America. Therefore, whenever it comes to conditions and responsibilities, TherapDerma will be mentioned, however it is defined that TherapDerma is responsible for all terms, conditions, responsibilities and rights in Portugal, that in the United States of America this is all up to the company TherapMedic LLC and in Venezuela to the company TherapMedic C.A.

The main person responsible for your data, for international services, is TherapMedic C.A in Venezuela, TherapMedic LLC in the United States of America and TherapDerma, LDA. In Portugal. TherapMedic C.A. and TherapMedic LLC are 100% owned by the same Venezuelan owner and TherapDerma Lda is 50% owned by the owner of TherapMedic C.A. and TherapMedic LLC and the remaining 50% to a Portuguese shareholder.

In the event that the client is located in a country other than those where TherapMedic or TherapDerma is represented, the responsible company will be the one that is geographically closest to the particular client or company in question.

We will hereafter refer to the Privacy Policy as just TherapMedic to simplify the process. TherapDerma entity is considered responsible for data processing for the local services available. Relevant contacts can be found in the CONTACTS section.

The local responsible for the processing of your personal data is: TherapDerma, LDA in Portugal, a company with the unique registration number and legal person NIPC: 516108697, headquartered at Headquarters: Rua dos Lagares d’El Rey, nº 21 C, 1º Left, 1700 268 Lisbon, Portugal.

We care about your privacy and are committed to protecting your personal data. This privacy statement will inform you about how we use your personal data, your privacy rights and how the law protects you. Please read this privacy statement carefully before using our Services.


User Agreement between the User and TherapMedic Webpage

By accessing and using this Website, you agree to submit to the following conditions of use and to all the terms and conditions contained or referred to in this document or to any term or condition established for this Website and its conditions must be properly complied with. If you DO NOT accept all of these Conditions of Use, you must NOT use this Website. If you DO NOT accept any other specific additional condition that must apply to a particular Content (as defined below) or to certain transactions carried out through this Website, you must NOT use the section of this Website that contains the aforementioned Content or through which the same transactions can be carried out and you must not use this content or carry out such transactions.

These Terms of Use may be modified by TherapMedic Webpage at any time. Once modified, the Conditions of Use will take effect from the moment they are introduced on this Website. Please review the Terms of Use published on this Website regularly to ensure that you are aware of all the terms governing the use of this Website. There may be other TherapMedic websites that have their own Terms of Use, which will apply to those websites. There may also be specific Conditions of Use for some of the contents, products, materials, services or information contained or accessible through this Website (“Content”) or for the transactions that may be carried out through this Website. Such specific conditions may be a complement to these Conditions of Use or, when so specified and only if the content or purpose of these specific conditions results in the opposite of what is determined in the terms specified in these Conditions of Use, these specific conditions will cancel these Conditions of use.

The TherapMedic Website reserves the right to make changes or updates to or on the Content of this Website or the format used at any time and without prior notice. The TherapMedic Website reserves the right to terminate or restrict access to the Website for any reason and at its sole discretion. Although special care has been taken to ensure that all the information contained on this website is correct, TherapMedic Webpage will not assume any type of responsibility that may arise therefrom. ALL CONTENT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TherapMedic / TherapDerma THEREFORE EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR OPERATION OF THIS WEBSITE OR ITS CONTENT. TherapDerma DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS ABOUT THE SECURITY OF THIS WEB SITE, THEREFORE, BE AWARE THAT ANY INFORMATION SENT MAY BE INTERCEPTED. TherapMedic Webpage DOES NOT WARRANT THAT THIS WEBSITE, THE SERVERS USING THIS WEBSITE, OR THE ELECTRONIC COMMUNICATIONS THAT TherapDerma SENDS ARE FREE OF VIRUSES OR ANY OTHER ELEMENT THAT MAY BE HARMFUL.


This website may contain links to other websites that are not under the control of TherapMedic / TherapDerma. TherapDerma will not be responsible in any way for the content of other websites. TherapDerma provides these links solely for the convenience of the user of this Website, and the inclusion of a link to other websites does not imply any relationship between TherapMedic / TherapDerma and the content of those pages.

Copyrights and other proprietary rights in the Content (including, without limitation, software, audio, video, text and photographs) belong to TherapDerma or the holders of the corresponding licenses. All rights to the Content that are not expressly granted by this document are reserved. Unless proven otherwise, the Content published on this Website may only be reproduced or distributed without alteration for personal and never commercial use. Any other use of the Content, including without limitation, distribution, reproduction, modification, display or transmission without prior written permission from TherapDerma or TherapMedic is strictly prohibited. All copyrights and other notices of ownership of this material must appear on all reproductions.

Any material that is sent through or in connection with this Website (“User-Submitted Material”) will be treated as non-confidential and not subject to proprietary rights, immediately becoming TherapDerma’s property, and will be subject to the privacy policy indicated on this website. TherapMedic Webpage may make use of such User Sourced Materials as it sees fit, anywhere in the world, without any obligation of compensation, and free of all moral right, intellectual property rights and/or other proprietary rights in such Sourced Materials. of the user.

The Website may contain references to certain specific TherapMedic and TherapDerma products and services which may not be (fully) available in some countries. Such reference does not imply or guarantee that these products or services will be available at any time and in any country. Please contact TherapDerma or TherapMedic for further information.

The software license that can be used through or from this website is subject to the terms of the applicable license agreement. Except as specified in the applicable license agreement, only users may use the software and any other copying, reproduction or redistribution of such software is expressly prohibited. WARRANTIES, IF ANY, REGARDING SUCH SOFTWARE WILL APPLY ONLY AS EXPRESSLY SET FORTH IN THE APPLICABLE LICENSE AGREEMENT. WEBPAGE TherapMedic HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT WITH RESPECT TO THIS SOFTWARE.

These Terms of Use are under the jurisdiction and will be drafted in accordance with the laws of Portugal without regard to the principles of conflicts of laws. The user agrees to submit to the exclusive jurisdiction of the courts of Portugal for any claim or exercise of action that may arise from, is related to or in connection with these Conditions of Use or this Website, provided that this exclusivity applies to the legal actions that TherapDerma initiates or undertakes.



In compliance with Law 67/98 of October 26, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website is the responsibility of TherapDerma, Lda, headquartered at Rua dos Lagares d’ El Rey, nº 21 C, 1º Esq, 1700-268 LISBOA, Portugal, registered at the Commercial Registry of Lisbon under the single registration number 20200811 and with VAT number: 516108697.

The data collected on this site is intended for processing orders and communicating with Customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes, if consented to in the designated locations.

TherapDerma, Lda guarantees the confidentiality of all data provided by its customers. Notwithstanding TherapDerma, Lda collecting and processing data in a secure manner and preventing its loss or manipulation, using the most perfected techniques for this purpose, we inform you that collection in an open network allows the circulation of personal data without conditions. security, running the risk of being seen and used by unauthorized third parties.

Within the scope of customer data management, the personal data collected will be transmitted to third parties that are companies transporting goods with the sole and exclusive purpose of carrying out and fully executing the services or products purchased by the user, holder of the personal data collected.

Subsequently to each online order placed, personal data may also be made available to companies whose mission is to collect the opinion of TherapMedic / TherapDerma customers, so that it constantly improves its services, guaranteeing TherapDerma Lda that the availability of this data will be unique and exclusively for the evaluation of the service provided.

Personal data will only be kept for the period necessary to fulfill the purposes of collection or further processing.

All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the TherapDerma Lda database, you may exercise this right through the following means:

Email: [email protected]

Letter: Rua dos Lagares d’El Rey, nº 21 C, 1st Left

Phone: +351 – 91 230 5434


TherapDerma, Lda is registered with the National Data Protection Commission.

TherapDerma, Lda will not sell or share its customer database with third parties.

Therapmedic website is committed to protecting your privacy and developing techniques to provide you with a safe and enjoyable experience. This privacy statement applies to the webpage and the use of personal data collected. By using this TherapMedic Webpage, you consent to the data practices described in this statement.

In compliance with the Portuguese Law 67/98 of October 26 on the Protection of Personal Data, we inform you that the personal information provided through our website is treated confidentially.
This privacy statement applies to your use of any products, services, content, features, technologies or functions and all related websites, applications or mobile sites or other online features or applications that we offer to you (collectively the “Services”).

What data do we collect about you?

Data provided through direct interactions, namely requests, shipments and complaints.

Registration and other information relating to the account that was entered in the customer information part.

When registering to use our Services, we may collect the following information about you:

if you register directly on our platform, you will be asked to provide your name, email, contact telephone number and billing and order receiving addresses.

Depending on the choices you make when starting the session (login) to our Services or during the process of contracting our Services, you may choose to also provide the following personal data:

– Tax Identification Number; if you are a professional in the aesthetics / aesthetic medicine market and if you are a doctor or beautician.

– your payment details, if you wish to use our paid services, defined in our Terms of Use, which, depending on the payment method used, include:
data about your credit card (name of the holder, expiration date, type of credit card and the last four digits of your credit card); all necessary data on the STRIPE Platform (see WWW.STRIPE.COM) or any other payment method being used at that time.

We validate the user accounts of our website through a verification carried out by us that we will accept or decline your registration on the website, in order to guarantee that each account is associated with a real and unique user. This validation process starts with registering on the website for a professional account. In either case (acceptance or decline of the order) the customer will receive an email informing them of our decision.

This step is important for us to know whether or not we can disclose our prices, information about the content of each formulation of each product and the disclosure of treatment protocols that can only be accessed if the customer is accepted on the platform.

If you do not agree with the validation of your account, you will still be able to consult the entire line of products and equipment, knowing the components in general that the formula contains, the benefits of each product, having access to the publicity campaigns that we carry out daily through the godaddy platform .with. However, you will not be able to make purchases through the website unless you are accepted on the platform.

Only those customers who are accepted on the website will also have access to educational videos, specific news about the market or about certain products, studies, etc.

Each client can only have one account to access confidential information on the website, as we are the ones who accept or decline registrations on the website.

After validating your TherapMedic account, it will remain associated with the email or mobile phone number used for registration. If you want to change your mobile phone number, email or any other data, you can do so by entering the website in the customer space and editing / changing / adding or deleting the information you want. If you wish, we can do this for you, just contact us by email, by one of the telephones or even by whatsapp in any of the countries where we are present with the request you want.

Communication through chat conversation on our Services (whatsapp)

When using our conversation chat to communicate with our specialists, we collect and process the content and information that you decide to provide us in that chat. We usually leave the information written by whatsapp in the conversation history unless the customer requests that this history be deleted.


Recording phone calls with our experts

When you contact us by phone or choose to be contacted by phone by one of our specialists, we never record the conversations, even if you consent to do so. Therefore, we do not use the conversations for any purpose other than suggestions, information or taking orders.

Receiving orders for products or equipment can be done through the website or over the phone or through Whatsapp. In this case, we will use the delivery address that the customer has registered on the website or another one that the customer request. The order can be charged by credit or debit card through the STRIPE.COM platform or through bank transfer with the Zelle system in the United States of America or through the MBway system in Portugal. Orders will only be shipped after receipt of the amount in our account or in the United States of America or in our account in Portugal, depending on where the product will be shipped.


Qualification and feedback

We collect information about your evaluation and feedback you give to our products or equipment through the feedback that our experts share with us on a daily basis. This feedback will always help us to improve our products or services in all the markets in which we operate. Data we collect automatically when you use our Services

We use Google Analytics third-party data processing services.

Collection of Personal Information

TherapMedic collects personal information, such as: your email address, your name, address, country and telephone number. TherapMedic also collects anonymous and varied demographic information, such as your Zip Code, and favorite interests when you click on any part of the TherapMedic site or make a purchase through the site.

There is information about your computer, both hardware and software that is collected automatically by TherapMedic. This information may include: Your IP address, browser type, domain names, access times and the addresses of referring sites. This information is used by TherapDerma in the operation of its services, to maintain quality of service, and to provide general statistics regarding use of the TherapMedic website.

Please be aware that if you provide personal data directly, or sensitive information via public messages on the TherapMedic website, this information may be collected and used by others. If you want to provide more sensitive information, we suggest that you communicate by voice through Whatsapp (green icon on the webpage

Note: TherapDerma does not collect any private information through online communications.

The TherapMedic Website invites you to review this privacy statement for the website that linked to this TherapMedic Website in order to understand how that website collects and handles personal information. TherapMedic / TherapDerma is not responsible for the privacy statements of the sites you come from or go from this site, or its family of sites.


Use of your personal information

We collect and use your personal information to operate this site and provide you with a quality service as you have requested. TherapMedic / TherapDerma also uses this information to make you aware of products and/or services available from TherapMedic or TherapDerma and its affiliates. TherapMedic / TherapDerma may also contact you via surveys about your opinion on current or future services to be made available.

TherapDerma does not sell, rent or make your information available to third parties. The TherapMedic Website may, however, contact you at the request of other entities to offer you information or services that may be of interest to you. Even in these situations your information will not be made available to third parties. In addition, the THerapMedic Website may share some personal information with reputable third parties to help in statistical or service terms. All these entities will be prohibited from using your information for any other matter, other than the respective request by us TherapDerma, and will be bound by total secrecy in the treatment of that information.

The TherapMedic Website does not use or collect any racial, religious, sexual or political information without your express consent.

TherapDerma stores information about the websites and pages you visit within the TherapMedic Website in order to determine the most popular services and information. This information is used to show advertising content more in line with your profile.

Those responsible for the TherapMedic Website will make your personal information available, without your consent, only if required by law or by a competent court.


Use of Cookies

The TherapMedic Website uses “cookies” to help personalize content and your online experience.

One of the main purposes of cookies is to provide you with a way to save time, for example by telling the server that you are returning to a page, not visiting it for the first time. This simplifies the entire process and is more effective in presenting information.

You have the possibility to accept or reject cookies. Most browsers automatically accept cookies, but you can easily modify this. If you do, you may not be able to have as effective an experience when visiting our website and you will not be able to take advantage of the interactive possibilities of the TherapMedic Website.

Our cookies only collect information about your IP address, operating system and your use of our website, under no circumstances are data obtained about the name, surname or address (address) from which the user connected.

Security of your Information
The TherapMedic Website ensures that your information is secure using the most advanced control techniques and server access. If there is very sensitive information such as a credit card number, this should only be used with a secure server using the Secure Socket Layer (SSL) protocol, never otherwise.

When using our Services, we automatically collect the following information about you:

Location information

Depending on your device permissions, and in accordance with Google Analytics, if you post an item on our Services, we automatically collect and process information about your current location. We use a variety of technologies to identify your location, including IP address, GPS, Wi-Fi hotspots and mobile telecommunications towers. Your location data allows us to verify any products or services that may be of interest to you, such as courses or other events.


Registration and Customer Data

Technical details, including your device’s Internet Protocol (IP) address, time zone and operating system. We will also store information about your login (date of registration, date of last password change, date of last successful login), type and version of your browser.

We do not share any customer information with third parties other than Stripe or any other billing system that TherapDerma may use. There may, however, be links on the TherapMedic webpage that take the client to other sites, namely news sites about news or other information that is interesting for the exercise of the activity of Aesthetic Medicine and Aesthetics professionals. These links may also be videos that teach certain techniques or talk about a certain product or equipment that TherapDerma and TherapMedic consider interesting for this aforementioned profession. We will not place any link or information that goes outside the limits of carrying out activities that have to do with Aesthetic Medicine or Aesthetics. If there is any suspicious link that goes outside this scope, please contact us immediately as there may have been a security breach on the Webpage and that must be corrected immediately and communicated to the competent authorities.

If there is a request for inclusion in our website databases or any other database managed by TherapDerma / TherapMedic that is fraudulent or from people who do not belong to this area of ​​the Aesthetics and Aesthetic Medicine profession, TherapDerma reserves if the right to refuse access to this person and, in extreme cases, report it to the competent authorities who will act accordingly.

Data about third parties or advertising sources available

The personal data we receive is provided directly by the customer via the website, telephone, email or in person at meetings with customers or at trade shows / conferences.

If you choose to store your payment card details with us, we receive the following details relating to your card from our payment partner STRIPE.COM which include first and last name, expiry date, the last 4 digits of the card number;

Unless there are suspected fraudulent activities, we do not communicate or share any information with anyone else in the public or private sector. Only in the event of suspected fraudulent activities will we contact the responsible authorities so that they act accordingly. We are alert to any suspicious activity and have a strict policy to prevent fraudulent activity.


Do we collect data from children?

Our services are not intended for children under the age of 16 and we do not knowingly collect data from anyone under the age of 18, much less from people or companies that are not connected to the world of aesthetics. If we become aware that a person under the age of 16 has provided us with personal data or that there has been fraud in providing information in order for it to be accepted on our website, we will delete it immediately. Why do we process your personal data?

We only use your personal data when the law allows it. Most of the time we will use your personal data in the following circumstances:

when we need to execute a purchase order or request for information requested by the customer or that we consider important for the customer to know;

when we need to comply with a legal or regulatory obligation.

In certain circumstances we may still process your personal data based on your consent. If we do, we will inform you of the purpose and category of personal data we will process when we ask for your consent.

Below we describe the reasons why we use your personal data and the legal bases that allow us to do so. Where appropriate, we also identify our legitimate interests.


To allow access and provide Services

If you log in using your mobile phone number or email ID, we use your first and last name, mobile phone number and/or email address to identify you as a user and allow you to access our Services.

We use third-party payment services to process all your payments for our Services. Depending on the payment method used, you may be asked to provide us with your payment and credit card details, which we will then provide to the payment service provider in order to process your payment. We do not store your credit card information unless you choose to store it, in order to facilitate recurring payments without having to re-enter that data. In these cases, we only store the name of the holder, expiration date, type of credit card and the respective last four digits. We do not store any credit card code verification values ​​and we simply provide these values ​​and your credit card number in encrypted form so that our payment service provider can process your payment.

We process the aforementioned information in order to properly perform our contract with you.
To improve your experience with our Services

With the help of the information relating to the contacts in your account, which includes your email and your mobile phone number, we will use it to promote our products or services so that you can be aware of the benefits of each formula and thus be able to offer these treatments to your patients/clients.

We use the images you upload and the description you place in the content of your communications with us to analyze the cases of your patients / clients and, thus, we can advise treatments with equipment and / or products specifically for each case.

We access and analyze your conversation messages with our specialists or that you send us through the website in order to highlight products or equipment and provide you with a better user experience (for example, to identify products that can be used in the treatment of certain customer pathologies / patients.

We process the aforementioned information for the proper performance of our contract with you and based on our legitimate interest in improving your experience on our Services.

To provide you with safe and secure products and services

We use your mobile phone number, registration data and specific device identifiers to administer and secure our Services (including troubleshooting, data analysis, testing, fraud prevention, system maintenance, support and data hosting).

Only in limited cases and circumstances do our security and customer protection specialists manually review the content of conversations; for example, if we have strong indications that lead us to suspect impending fraudulent activity. In these circumstances, highly restricted access rights apply to selected machine learning experts who analyze conversation content.

To prevent and detect fraud on our Services, we use algorithms that recognize suspicious or fraudulent user behavior based on certain information such as user activity and published content, which may lead us to ban certain accounts. Automatic banning occurs when there is a high degree of certainty that an account or action is fraudulent. Otherwise, review is carried out by selected customer security experts, based on highly restricted access rights. We use this form of automatic decision-making based on our legitimate interest in detecting and preventing fraud and keeping our Services safe and secure for our users. If you believe that your thing has been wrongly banned, you can contact us through our Contact Form where our team will analyze the decision to ban your account.

We collect certain information from and in connection with the electronic device through which you access our Services based on our legitimate interest in preventing fraud on our Services. The information we collect includes your user ID (depending on whether you are logged in), TherapMedic’s country domain, IP address, device language settings, device brand and type, operating system and version, browser type and version (browser) and device software-specific information, such as browser fonts, system, and time zone. video and audio formats available. Device-related information is used to identify whether the same device is used when users interact with our Services. We associate that information with a user fraud rating based on which we can ban certain users. For more information on this subject, please consult our Policy on Cookies and Similar Technologies. If you believe that your account has been banned by mistake, you can contact us through our Contact Form where our team will analyze the decision to ban your account.

We process the aforementioned information for the proper performance of our contract with you and based on our legitimate interest in preventing fraud and improving the overall quality and effectiveness of our Services.


To promote and provide you with Products or Services that may interest you

We use your email address (by sending emails through the godaddy platform) and mobile phone number (by SMS) to make suggestions and recommendations about products and equipment that may be of interest to you as a professional in the world of aesthetics:

To send you communications by email with suggestions and recommendations about products / equipment and services, we use our market knowledge that we obtain through constant conversations with our customers and with credible information that we constantly collect through the internet or other sources of information such as suppliers, specialty journals, etc.

We process the aforementioned information based on our legitimate interest in carrying out commercial activities in order to provide you with Services that may be of interest to you. Specifically, you may receive certain commercial communications from us:

by your preferred means of communication, if you have asked us for this information;

by email, regarding similar products and services if you already use our website or have purchased any of our products;

by phone or email if you have given us your contact details;

by phone or email if you registered on the website or at a congress or trade show.

You can ask us, at any time, to stop sending you this type of commercial communications, simply by clicking on the unsubscribe link included in the email we sent you or by changing the notification settings in your account. You can also contact us by whatsapp, email or phone and we will be happy to do it for you.

In cases other than those mentioned above, we will only use your email and mobile phone number to send you direct marketing communications (by email, push notifications, SMS or phone calls) if you have given us your consent to do so by ticking the relevant box when registered for our Services. You can always change your mind and withdraw your consent in the notification settings of your Therapmedic account.

If you have problems changing your notification settings, please contact us using our Contact Form.
To provide you with quality customer service

We process your purchase or contact data to further analyze your interaction with our company so that we can suggest or send you interesting information about treatments that may be of interest to you and your customers / patients.

You can withdraw your consent at any time and free of charge using our Contact Form.

Data processing as part of the Promotion Portal services of our Therapmedic website

The Therapmedic website is a tool aimed at companies or professionals dedicated to aesthetic and aesthetic medicine in order to improve beauty with health and harmony using the most modern technology in products and equipment available to them.

We process the aforementioned information for the proper performance of the contract you have entered into with us, improving our Services and based on the premise of our legitimate interest in preventing fraud and abuse.

TherapMedic / TherapDerma is not responsible for the legality of providing personal data or other information within the scope of the Application added by the customer. The obligation to provide reliable information related to the rules for using the Application, the security policy and other information required by the applicable legislation, namely the articles on the protection of personal data, is the responsibility of each customer. Therapmedic / TherapDerma considers it mandatory for customers to update and maintain their data in order to ensure the correct delivery of their orders.


How will we inform you about changes to your privacy statement?

We may amend and update the privacy statement from time to time. We will inform you of material changes to this privacy statement, as the case may be, and subject to applicable law, for example by posting a featured notice on our Services or by sending you a message through our Services or by email. If you do not agree with the way we process your personal data and the choices we make available to you, you can close your account at any time by accessing its settings and selecting delete account.

your rights

In certain circumstances, you have rights under data protection laws relating to your personal data. If you intend to exercise any of the rights defined below, please go to the privacy settings of your account or contact us using whatsapp, email or available telephone numbers.

Right to request access to your personal data (commonly known as a “data access request”). This allows you to receive a copy of the personal data we store about you and to verify that we process it lawfully.

Right to request correction of any data we hold about you. This allows you to correct any incomplete or incorrect data we have about you, although we may need to verify the accuracy of the new data you provide.

Right to request restrictions on the processing of your personal data. Therefore, you can ask us to suspend the processing of your personal data in the following scenarios:

(a) if you want us to rectify your data;

(b) when we illegally use your data;

(c) when you need us to keep your data, even if we no longer need them, because you may need them to guarantee, exercise or defend a legal right;

(d) when you object to our use of your data but we need to check whether we have overstepped legitimacy in using it.

Right to request the erasure of your personal data. It allows you to ask us to erase or eliminate your personal data, as there are no good reasons for us to continue processing them. You also have the right to ask us to erase or delete your personal data after you have satisfactorily exercised your right to object to the processing (see below), where we have processed the information unlawfully or where we are required to delete your personal data on the compliance with local law. Please note that, for certain purposes, we may have a legal obligation to store your data. Please also consult the section on data protection.

Right to object to the processing of your personal data in the event that we are based on a legitimate interest (or that of a third party) and there is something relating to your particular situation that makes you object to the processing, as you consider that this influences your rights and freedoms fundamental. In some cases, we can demonstrate that we have undeniable legitimacy to process your information without infringing your rights and freedoms. You also have the right to object to the fact that we process your personal data for marketing purposes. You can exercise your right to object in the following ways, depending on the type of processing you want us to stop:

for marketing emails, click on the link to unsubscribe from our emails that is in the email we sent through the Godaddy system and your email will be removed from the database of sending campaigns for publicity;

you must, if you wish, delete your account on the TherapMedic website in the part of editing customer data that you previously filled in;

for marketing SMS, open notifications or phone calls, change your account notification settings to stop receiving.;

for cookies, click “unsubscribe” on your consent platform;

for any objection to the processing of your data in general you can contact us through the Contact Form.

Right to request the transfer of your personal data to you or to third parties. We will provide you, or a third party of your choice, with your personal data in a structured and common electronic format. We point out that this right only applies to automatic information, which you initially allowed us to use, or in cases where we have used it to enter into a contract with you.

Right to withdraw, at any time, your consent to the processing of your personal data. This does not affect the lawfulness of any processing that we have carried out based on your prior consent.

Usually no fee is required: You will not have to pay any fee to access your personal data (or to exercise any other right). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. In this case, a possible Fraud alert is raised and will be dealt with accordingly. On the other hand, under these circumstances, we may refuse to comply with your request.

Time limit for response: We try to respond to all legitimate requests within 24 hours. Sometimes it may take longer than 24 hours if your order is particularly complex or you have made several orders. In this case, we will notify you and keep you informed.

Furthermore, you have the right, at any time, to complain to the authority responsible for the protection of your data, as referred to in section 1

However, before complaining to the data protection authority, we would appreciate the opportunity to start by assessing your concerns; please contact our Privacy Service by filling out our Contact Form.


We will communicate with you by email or SMS or by notification in the application related to our Services to validate your account with us, to inform you if your ad list has become active/expired and for other transactional messages related to our Services. As it is imperative for us to provide you with these transactional messages, you may not be able to opt out of receiving these types of messages. Why do we share your data with others?

We may have to share your personal data with the parties specified below for the purposes set out in the previous Sections.

Third Party Service Providers We use third party services to help us deliver certain elements of our Services and to safeguard and monitor our Services. In this context, your personal data may be shared with the following recipients or categories of recipients:

payment service providers, namely STRIPE.COM, may receive your personal data in order to be able to make payments that you wish to make through our products or Services, mandated by Therapmedic to process payments and carry out these operations in accordance with Portuguese law. You can find out more about how we work with STRIPE.COM we suggest you consult our partner’s privacy policy as well.

providers of customer support tools, such as Zendesk, Inc., who may receive some of your data, such as user account details, customer service requests, message content, for the purpose of communicating with our customer support ;

This or other third party service providers may be located either inside or outside the EEA.

We verify our third-party service providers and require them to respect the security of your personal data and treat them in accordance with the law. We do not allow them to use your personal data for their own purposes, only allowing them to process your personal data for specific purposes and in accordance with our instructions.

Advertising and analytics providers: In order to improve our Services, we will sometimes share your information with analytics providers, such as Google Analytics 360, who

(i) help us analyze how people use our Services in order to improve them and

(ii) help us do online, interest-based marketing and advertising.

Most of the time, we share your information with them in an unidentifiable form to monitor and measure campaign effectiveness with our partners and internal business analysis. This information usually includes a cookie ID, an IP address (shortened), the referring URL, as well as information about the browser and the device. By analyzing navigation on our Services, using cookies and with the help of analytics providers, we are able to better understand the use of our Services and improve our product and may show you more relevant Therapmedic ads when you visit other websites.

Any sharing of personal data between TherapMedic Group Companies will always be subject to the guarantees described in this document which we express in an internal data transfer agreement between Therapmedic Group Companies. This agreement clearly defines the rights and obligations of all Therapmedic Group Companies to ensure adequate technical and organizational measures to protect your personal data.


Mergers and Acquisitions:

If (part of) our business or resources are reorganised, sold, transferred or incorporated into other businesses, your personal data will be disclosed and transferred to the new business owners. In these cases, we will act in accordance with the law, which may include notifying you and allowing you to choose whether or not you want to continue using our Services.

Law enforcement authorities, regulators and others: We may disclose your personal data to law enforcement, regulators, state or public bodies and other relevant third parties, in compliance with legal or regulatory requirements.


Information provided by

When you send an email or message or photos to TherapMedic / TherapDerma you are automatically agreeing that TherapDerma and TherapMedic use this information to contact the registered or unregistered client in order to provide the best possible service. In case the customer shares BEFORE and AFTER photos of the treatments carried out with our products or equipment, he may or may not authorize that information and these photos to be published on the website in order to advertise our products or equipment. We will not disclose or share any information or photos that have not been authorized for disclosure. international transfers

Whenever we transfer your personal data outside the EEA and only within the Therapmedic group of companies, we ensure that a similar degree of protection is granted to you by implementing at least one of the following guarantees:

We will only transfer your personal data to countries considered by the European Commission as capable of providing an adequate level of protection of personal data. For more information, see European Commission: Adequacy of Personal Data Protection in Non-EU Countries.

Where we use certain providers, we may use specific contracts, approved by the European Commission, which grant personal data the same protection they enjoy in Europe. For more information, see European Commission: Model contract for the transfer of personal data to third countries.

You can receive a copy of relevant and implemented warranties by contacting us using our Contact Form. Where do we store your data and for how long?

The data we collect about you will be stored and processed both within and outside the EEA, on secure servers, in order to provide the best possible user experience. For example, for the rapid development of a website or a mobile application: Data from Therapmedic website customers in the EEA are stored on cloud servers provided by in Portugal.

We will only keep your personal data for as long as necessary to fulfill the purposes for which we collect it, including the purpose of satisfying any legal, tax and accounting or reporting requirements.

To identify the appropriate retention period for personal data, we weigh the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve the same by other means, and the legislation in force.

We keep personal data related to your account as long as you are a registered user or until you delete your account; in any case, we guarantee that your data is erased without undue delay and as quickly as technically feasible. Depending on the Service you use and the system in which your data is stored, the deletion of your data may take a maximum period of 3 months from the date of the request. During this period, access to your data will be restricted or blocked immediately.

We will not close your account or delete your details if you have any transactions pending or are entitled to a refund of monies credited to your account either by yourself or us. Before closing your account, for any reason, we will inform you to give you the opportunity to keep your account active, being able, for example, to log in to it.

After closing your account, we may retain certain data as necessary to:

(i) satisfy our legal obligations such as tax, accounting and auditing or

(ii) to decide a legal proceeding or dispute or in compliance with the request of an authority, related, for example, to the application of the law. We will only retain data relevant to such purposes, which we will delete as soon as the applicable retention or statutory limitation periods expire or as soon as the legal purpose is satisfied.

For the purposes of customer security and fraud prevention, we may retain certain data relating to your closed account, such as your ad listings, your IP address, moderation information and user experience information, for a maximum period of 14 months after closing.

Personal data relating to cookies is stored for the period corresponding to the lifecycle of the type of cookie or until deleted by you. You can obtain more information in our Policy on Cookies and Similar Technologies.

If you have any questions regarding the retention period of your data, please contact us by filling out our Contact Form.

Technical and organizational measures and security of processing

All information we receive about you is stored on secure servers and we have implemented appropriate and necessary technical and organizational measures to protect your personal data. TherapDerma / Therapmedic continuously assesses the security of its network and adequacy of its internal information security program, designed to:

(a) help safeguard your data against accidental or improper loss, access or disclosure;

(b) identify reasonably foreseeable risks to the security of the Therapmedic network;

(c) minimize risk, including through risk assessment and regular testing. Furthermore, we guarantee that all payment details are encrypted using SSL technology.

Please note that, despite the measures we have implemented to protect your data, data transfer over the Internet or other open networks is never entirely secure and there is a risk that third parties may access your personal data.


Links to Third Party Websites

Our Services do not contain links to third-party websites or applications except for payment of orders or services such as training or even to show information or knowledge that may be relevant to the professional practice in the world of Aesthetics. If you click on one of these links, please remember that each has its own privacy policy. We do not control these websites/applications nor are we responsible for these policies. When leaving our Services, we encourage you to read the privacy statement of each website you visit.



For any further information or to exercise your rights, please check your account/privacy settings or contact our Privacy Service by filling out our Contact Form or via Account Help. Alternatively, you can also contact us by letter at the following address:

TherapMedic C.A. (Venezuela)
Avenida Manongo c/c calle Libra
# 163-20. Urbanizacion Trigal Norte.
Valencia – State – Carabobo. Venezuela
Phones: Office: (+58) 414.422.8809
Mobile: (+58) 414.126.9675

TherapMedic LLC (USA)
900 Biscayne Blvd. 0501
Miami FL 33132
Phone: +1-786-546-8347 (also whatsapp)

TherapDerma Lda (Portugal)
Rua dos Lagares d’El Rey, nº 21 C, 1st Left
1700 268 Lisbon
Phones: +351 910 645 779 (also Whatsapp |
+351 912 305 434 (also Whatsapp)

Data Protection Authority

In case of a complaint about data protection, you can contact the data protection authority. You can exercise this right by contacting the authority in your area of ​​residence or place of work or the location of the data controller.

In the case of Portugal, the relevant data protection authority is:
CNPD – National Data Protection Commission, headquartered at Rua de São Bento, nº 148 – 3º, 1200-821 Lisboa
Phone +351 213928400; Fax: +351213976832

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Customer support

900 Biscayne Blvd. office 501
Miami FL 33132
Phone: +1-786-546-8347 (also whatsapp)


Avenida: Manongo Cruce Con Calle Libra #

163-20. Urbanizacion Trigal Norte. Valencia – Estado – Carabobo.

Telefonos Oficina :(+58) 241.843.5596 | Celular:(+58) 414.422.8809


Rua dos Lagares Del Rey, nº 21 C, 1º Esq
1700 268 Lisboa

+351 910 645 779 (também Whatsapp)

+351 912 305 434 (também Whatsapp)