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    Terms and conditions

     

    What we sell:

    We sell FDA aesthetics equipments and cosmetics according to the manufacturer in Spain. Our products are to be applied outside the skin, so external use with micro needles or dermaroll or electroporation. These are all FDA approved techniques that require no special licence as they are considered cosmetics. We also provide our customers consultancy on how to apply several aesthetic and cosmetic products and we charge them for that. Finally we also organize several trainings for aesthetic and beauty professionals that we conduct personally or via ZOOM.

    We also provide service for the equipments and we give a warranty of 24 months for the equipments as this is exactly what we get from the manufacturer.

    Finally we provide trainings and consultancy in the area of aesthetics and cosmetics. We help our customers in knowing how to perform the best treatments with equipments and products to obtain optimal results with patients / clients. These trainings and consultancy can be performed personally, via Zoom or TEAMS or even over the phone or whatsapp and also via e-mail.

     

    The purchase currency:

    Depending on the country where the customer is the purchase will be made in the currency of that country equivalent to USD which is the main reference currency of our products and services.

     

    Customer Service Contact Information

    All our customers can contact our services via Phone, Whatsapp or mail:

    Phones and whatsapp:

    +1-786-546-8347

    +351-912-305-434

    +351-910-645-779

    E-mail: info@therapmedic.com
    therapderma@hotmail.com

    Depending on the location of the customer we will provide an address in USA, Europe or Latin America where the customer can send the products or equipments of the returnings or for service (in case of equipments).

     

    Our fulfilment Policies

    Our sales process:

    Our products, as we explained before, are considered cosmetics for external use and can help to correct some minor skin defects like ACNE, melasma, etc. We always sell over the phone to our customers. In fact our sales process is as follows:

    We always check if what the customer needs fits our equipments or products specs and we ALWAYS give training for the equipments or products before usage. Even in the event that the customer needs further training or explanations we will still give all the support as long as the customer needs to operate with our equipments or perform treatments with our productsto ensure that the equipment or product gets the highest performance to the customer.

     

    Refund policy

    In the event the customer does not get the product we sent by USPS or Fedex, we will refund the customer immediately by bank transfer using Zelle or we will send the a new package containing exactly what the customer ordered and paid for. This is valid for Equipments and Products.

    The same policy is applied in case of a defected product, after conclusion of the process with the manufacturer.

    Regarding trainings we charge the trainings before the training as there could be professionals that, after the training would ask for the return of the money and there’s no way to take back all the knowledge that the customer got in our trainings. We only use highly skilled professionals for the trainings. In 20 years we never ever got any complaint because once the customer pays the first training, they can always repeat the same training for as long as they want so they don’t lose anything. This is why we never ever got any compliant about our trainings.

     

    Return Policy

    If, by any chance, a customer wants to send back the equipment we will deduct the usage of the equipment as they have a counter inside that counts how many hours of usage does t have for Radio frequency equipments and will charge per shot in case of IPL machines or Diode Laser equipment. In case of the Radio frequency the charge will be USD 100 per hour and in case of IPL or Diode Laser will be charged USD 7,00 per shot on the counter. All the returning costs will be supported by the customer as we always deliver the equipments and give the proper technical and medical trainings together.

    Regarding trainings or consultancy, we charge the trainings before the training as there could be professionals that, after the training would ask for the return of the money and there’s no way to take back all the knowledge that the customer got in our trainings. We only use highly skilled professionals for the trainings. In 20 years we never ever got any complaint because once the customer pays the first training, they can always repeat the same training for as long as they want so they don’t lose anything. This is why we never ever got any compliant about our trainings.

    If, by any chance the customer wants to return the products, we will refund the customer for all the products if they are intact and good for re selling. If the package is damaged we will not refund except in the case of a product defect.

    In case of a defect product (product applied but no effect noted) our specialists investigate the product, the lot of the manufacturer, check with the manufacturer for any production problems (within a max of 3 working days) and, in case that the customer is right we refund the customer immediately not by a refund on the credit card but with a Bank transfer by Zelle as it is immediate and the customer can get his money immediately. Upon preference of the customer we can resend a new product or equipment at no cost to the customer to replace the defected or missing product or equipment.

     

    Delivery Policy

    We only provide consultancy or trainings upon due payment of the service.

    Once the customer pays for products, and depending on the hour of the day the customer puts in the order, we will ship the same day via USPS or FEDEX, delivery next day or 3 days express service, depending on the option of the customer with the correspondent payment of the shipping.

    In the event the customer does not get its product for any reason (very rarely the package gets lost with USPS) we send the same products free of charge to the customer. If, by any chance the customer wants to return the products, we will refund the customer for all the products that are intact and good for re selling. If the package is damaged we do not refund except in the case of a product defect.

    In case of a defect product (product applied but no effect noted) our specialists investigate the product, the lot of the manufacturer, check with the manufacturer for any production problems (within a max of 3 working days) and, in case that the customer is right we refund the customer immediately not by a refund on the credit card but with a Bank transfer by Zelle as it is immediate and the customer can get his money immediately. Very rarely we can refund the customer on the credit card only by customer’s request.

    For equipments we always sell equipments with a downpayment from 50 to 100% and rest upon delivery of the equipment. The equipment, once paid is ordered to the manufacturer. The equipment will be chacked upon arrival to our premisses. Once approved by our technical stall it will be shipped to our customer. Once the customer receives the equipment we will go to the customer and give the proper training in loco to the customer. This training is both medical and operating training. At the end of the training we will provide a certificate to the people that attended the training together with some written material.

     

    Cancelation policy

    If, after the customer puts in the order, decides to cancel we will cancel the order internally at no cost if the payment has not been done. This is valid for products, equipments and trainings.

    For products: If the customers already paid for the products we will refund the customer for the entire value either by Bank transfer via Zelle or refund on the credit card depending on the customer’s choice as long as the money has been already credited in our bank account. If the money is not credited yet we will refund on the credit card. If the products had not been sent. If the products have been sent already it falls under the RETURN POLICY.

    For equipments: if the equipment has been ordered but not paid to the manufacturer we will refund the customer on the total amount at no cost. If the customer has already paid for at least 50% of the equipment and we have already ordered and paid for the equipment to the manufacturer we cannot refund the customer as those are the conditions that the customer agreed in the first place. We can help the customer sell the equipment to someone else or refund the customer for the paid amount if the company has another customer to sell to.

     

    Legal or export restrictions applicable to our business

    Disputes will be decided in a Portuguese court as the company belongs to a Portuguese conglomerate.

    In the event of an export, if the payment has been done there will be no refunds or returns except for defect equipment or product.

     

    Our website privacy policy

    Because our website is still under construction and testing it is not yet a transactional website. All the information published in our website is the total responsibility of our company except of a hacker’s attack.

     

    Our business Address

    USA:

    Therapmedic, LLC

    900 Biscayne Boulevard, office 501
    Miami FL 33132

    Second office  USA

    2110 NW 18th Street

    Miami, FL 33125

     

    Portugal:

    TherapDerma, Lda

    Rua dos Lagares D’El Rey, 21-C, 1º Esq
    1700-268 LISBOA

    Portugal

     

    Venezuela:

    URBANIZACION TRIGAL NORTE CASA 163-20

    VALENCIA

    ESTADO CARABOBO

    VENEZUELA

     

    Terms of any promotion we offer

    Promotions on prices for any of the products, equipments or services are valid only until the date stipulated on the leaflet of the promotion, no exceptions!

     

    The security of our website and customer payment Information

    All payments with credit card are done using the stripe website. No payments through the website as it is still not a transactional website.

     

    The logos and credit cards we accept

    We accept all debit and credit cards allowed by Stripe as it is the only credit card payment system we use.

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    Customer Support

    U.S.A.

    990 Biscayne Boulevard, 5th floor, office 501
    Miami FL 33132
    +1-786-546-8347 (also whatsapp)

    VENEZUELA

    Avenida Manongo c/c calle Libra
    # 163-20. Urbanizacion Trigal Norte.
    Valencia – Estado – Carabobo.
    Telefono Oficina : +58-241-843-5596

    info@therapmedic.com